Surgery News Winter 2017
Make sure you get your flu jab:
If you haven’t had your flu jab yet, we do still have some available. Please make sure you make an appointment soon. You are eligible for a FREE vaccine
if you are over age 65 or have diabetes, asthma, heart disease, kidney disease, liver disease, have had a stroke or have lowered immunity, if you are a Carer for someone else or if you are currently pregnant. Please make an appointment whilst we have vaccine in stock.
Receptionist training: Our reception and admin teams are taking part in some training sessions with staff from other local practices. The training will assist the staff in directing patients to the most appropriate Clinician or service. Sometimes the GP is not the best or right person to help you. The training is being provided by a national training company in conjunction with Lincolnshire East Clinical Commissioning Group and NHS England as part of the commitment to neighbourhood working and the GP Forward View 5 year plan for the NHS. Our GPs fully support the training as it will enable practices to make more effective use of the appointments that are available and ensure that patients receive the right care and the right treatment from the right service – first time round! Don’t be surprised if the receptionist asks you a few questions, these will have been agreed between the local GPs and Practice Managers and are designed to point you in the right direction as efficiently as possible. The receptionists will not try to diagnose, they will not decide treatment plans and they are not trying to stop you from seeing a GP if that’s what you need; they simply want to help you get the best out of the services that we can provide. If you don’t want to tell the receptionist why you’re calling that’s fine too, but please appreciate that the GPs will not be able to prioritise your call if they have no information and you may have to wait longer for an appointment at which the GP may not be able to help and could possibly direct you elsewhere. Please help us to get this right. It’s a new way of working in order to preserve GP services (and the whole NHS) for the future.
Training Practice – The practice is an accredited training practice, hosting qualified doctors who are undertaking general practice training. Dr Whitfield and Dr Alam are the current GP Trainers, Dr Ola Ojoye remains with the practice until August 2018 in order to complete his third year of GP training. We also continue to host Foundation Year 2 doctors under Dr Kelly’s supervision, from December we will be hosting Dr Shamyla Qureshi and Dr Updeshbir Sandhu. Please welcome these doctors to the practice, they are here to learn about general practice and are eager to meet our patients. These are the doctors of the future, we need to keep them in Lincolnshire. Help us to give them a good experience so they want to stay!
Training afternoons will take place on Thursday afternoons throughout the year.
Confirmed dates are 18 January 2018, 22 February 2018 and 22 March 2018.
On occasions all staff must attend mandatory training, at these times there will be reduced routine services. However, during training afternoons, a GP and practice staff will always be on duty to deal with telephone enquiries or emergencies.
The practice will be closed for the Christmas Holidays:
Monday 25 December 2017
Tuesday 26 December 2017
Monday 1 January 2018
and at weekends as normal
The Out of Hours Service can be contacted by calling 111 when the surgery is closed from 6.30pm to 8.00 am on weekdays, at weekends and on Bank Holidays.
NHS 111 - NHS 111 is a service which makes it easier for you to access NHS services. NHS 111 is available 24 hours a day, 365 days of the year and is free when you telephone 111. You can call 111 when you need medical help fast but it’s not a 999 emergency.
Minor Injury Units –
Johnson Community Hospital, Spalding. Walk-in service for cuts, strains and sprains etc. Open 8.00am to 6.00pm, 7 days a week. Telephone: 01775 652000
Sleaford Medical Group, 47 Boston Road, Sleaford, Lincolnshire, NG34 7HD
Tel: 01529 419100 Open 8.00am – 8.00pm weekdays and 8.00am – 6.00pm weekends
Dispensary– Monday to Friday 9.00 a.m to 1.00 p.m and 2.00 p.m to 6.00 p.m.
We dispense medication to patients who live more than 1 mile from a community pharmacy. Please allow 48 hours (2 working days) from ordering before coming to collect medication. You can order repeat prescriptions by telephoning 01205 822411 (24 hour service) or online if you are registered for this service. If you run out of medications when the surgery is closed you can obtain a 3 day ‘emergency’ supply from a community pharmacy on production of your repeat medication slip; there is a charge for this service. We provide a delivery service for those patients from the surgery. Please ask for details at the dispensary.
Pharmacy - Your local pharmacist can provide confidential, expert advice and treatment for a range of common illnesses and complaints, without you having to go to your GP or other healthcare setting.
Coughs, colds and sore throats – adults can mostly be self-treated at home and don’t need to see a GP. These illnesses are caused by a virus and are not helped by taking antibiotics. The most important thing is to relieve pain and reduce temperature, try to keep cool, drink plenty of fluids and take paracetamol at the recommended dose. Be careful not to overdose on cough and cold remedies which also contain paracetamol. If your symptoms have not improved after 7-10 days then you need to speak to a GP or nurse. Remember to wrap up well if you need to go out. And please remember to keep an eye on any elderly neighbours or relatives during the winter months.
On line services: you can still register for on line services –order your prescriptions via the internet! You can also book or cancel appointments on line. Patients registered for on line services will also be able to view a summary of their medical record and request access to more detailed records. Please ask at reception for a password and login details, a valid e-mail address is required for this service and you may be asked to provide proof of identity. You can also sign up at reception for our free text appointment reminder service.
Friends and Family Test: Please fill in a response form at reception or go online at www.iwantgreatcare.org to give us your feedback. No personal details needed. We have to submit a monthly report to NHS England so your contributions are much appreciate