NHS Contact Us Online
The best way to contact the practice is via eConsult. You can access this from the front page of this website. Simply answer the questions and send the questionnaire. A Clinician will view your problem/request and either email you back, contact you by telephone, arrange a video consultation or book you an appointment to be seen face to face.
The practice operates a daily triage system which assists the GPs to manage requests for same day appointments and ensures that patients are seen by an appropriate health professional within a sensible timescale.
Patients requesting an urgent or same day appointment will be assessed by a GP, Nurse Practitioner or Nurse Prescriber. In discussion with you (the patient) they will decide whether you need to be seen at the surgery, if a video consultation is appropriate or whether some advice over the telephone or prescription is sufficient.
Genuine emergencies will always be seen the same day.
Click here to submit your request
SystmOnline
SystmOnline allows patients or someone acting on behalf of the patient to proactively manage their care. The online services available include the ability to view an online Electronic Medical Record (EMR) as well as booking appointments and managing medication.
Click here to book your appointment online
If you are unable to keep a booked appointment it is essential that you contact us so that we can offer the appointment to another patient. We cannot always re-use appointments that are cancelled at short notice. Help us to help you and other patients who may be able to be seen if you cannot make your appointment.
Text (SMS) appointment confirmation and reminders can now be sent to your mobile phone. Please complete a consent form at reception.
In a number of cases it might be worth considering an appointment with our Advanced Nurse Practitioner (ANP) rather than a doctor. ANPs are qualified to deal with many conditions and you may be seen more quickly.
If you complete an eConsult questionnaire, one of the clinicians can telephone you to discuss your problem. They are available at certain times of the day to give non-urgent advice or to discuss test results over the telephone. If you are calling for test results, please try to telephone after 10.00am. We cannot guarantee a time when calls will be returned; non-urgent calls may not be returned on the same working day.
