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Swineshead Medical Group
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BBC Health News
  • Covid inquiry: I did not back a 'let it rip' policy, says Boris Johnson07 Dec 2023 21:10The former prime minister says he offered counter arguments but ultimately acted to curb Covid.
  • Blood test shows if organs are ageing fast or slowly07 Dec 2023 02:18Proteins in blood reflect how well the brain, heart and other major organs are faring, say scientists.
  • Peterborough father's brain tumour shock after new baby born07 Dec 2023 06:49The wife of a man diagnosed with terminal brain cancer says their lives have become a nightmare.
  • Kidney transplant: Three-year-old is smallest patient07 Dec 2023 00:11Olly Cartmill was 13kg when he had the life-saving operation, getting a kidney from his grandmother.
  • Merthyr Tydfil: The industrial town that paved the way for Viagra08 Dec 2023 06:46Steelworkers in need of cash were among the men of Merthyr Tydfil who became medical guinea pigs.
  • Covid study: mRNA vaccines could be fine-tuned06 Dec 2023 16:25The revolutionary technology could be updated for even greater accuracy, research suggests.

Comments, Suggestions and Complaints

Comments

We welcome comments regarding the quality of the service that we provide.

You can do this by completing one of the 'I want great care' cards or go on-line and complete a questionnaire at:

www.iwantgreatcare.org/reviews/search

You can send a letter or telephone our Practice Manager, David Harding.

You can email the practice on leccg.swineshead@nhs.net (please do not use this email address to request appointments or results).

Suggestions

If you have any suggestions on how to improve our service please speak to a receptionist or complete a suggestion card and post it in our suggestion box in reception.

Complaints

Most NHS care and treatment goes well but sometimes things can go wrong. If you are unhappy with your care or the service you have received, it is important to let us know so we can improve.

Our complaints manager is David Harding and our complaints procedure is in accordance with NHS guidelines.

If you have a complaint, please ask a receptionist for a complaints form and a copy of the complaints procedure. Simply complete the form and return it to the practice.

If you prefer, you can make your complaint in person or by telephone or you can give your consent for someone to complain on your behalf.

All complaints will be thoroughly investigated and a written response given.

The practice have created a Complaints Leaflet to assist you. Please click on the link below:

Complaints Information Leaflet (DOCX, 21KB)

If you need help with a complaint

Patients who do not wish to complain directly to the practice you can make their complaint by contacting NHS England:

NHS England
PO Box 16738
Redditch B97 9PT
Telephone: 0300 311 2233
E-mail: England.contactus@nhs.net

If you are not satisfied with the practice response to your complaint, you have the right to approach the Ombudsman. The contact details are:

The Parliamentary and Health Service Ombudsman
Millbank Tower
Millbank
London
SW1P 4QP

Tel: 0345 0154033
Website: www.ombudsman.org.uk

If you would like support with making your complaint, you may wish to contact POhWER who provide the NHS Complaints Advocacy Service in Lincolnshire. The service is free, confidential and independent of the NHS.

POhWER can be contacted on 0300 200 0084 or by email pohwer@pohwer.net

You may also approach PALS for help or advice at any time;

The Patient Advice and Liaison Service (PALS) provides confidential, practical advice and support, helping you to sort out any concerns you may have about the care you receive from the NHS.

Tel: 0845 602 4384
Email: info@lincspals.nhs.uk
Website : www.lincspals.nhs.uk

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Swineshead Medical Group

Fairfax House, 1 Packhorse Lane, Swineshead, Boston Lincolnshire, PE20 3JE

  • use e-consult or call (01205) 820204
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Local Services
Your Service
Here
Funeral
Plans
Osteopaths