Comments
We welcome comments regarding the quality of the service that we provide.
You can do this by completing one of the 'I want great care' cards or go on-line and complete a questionnaire at:
www.iwantgreatcare.org/reviews/search
You can send a letter or telephone our Practice Manager, David Harding.
You can email the practice on leccg.swineshead@nhs.net (please do not use this email address to request appointments or results).
Suggestions
If you have any suggestions on how to improve our service please speak to a receptionist or complete a suggestion card and post it in our suggestion box in reception.
Complaints
Most NHS care and treatment goes well but sometimes things can go wrong. If you are unhappy with your care or the service you have received, it is important to let us know so we can improve.
Our complaints manager is David Harding and our complaints procedure is in accordance with NHS guidelines.
If you have a complaint, please ask a receptionist for a complaints form and a copy of the complaints procedure. Simply complete the form and return it to the practice.
If you prefer, you can make your complaint in person or by telephone or you can give your consent for someone to complain on your behalf.
All complaints will be thoroughly investigated and a written response given.
The practice have created a Complaints Leaflet to assist you. Please click on the link below:
Complaints Information Leaflet (DOCX, 21KB)
If you need help with a complaint
Patients who do not wish to complain directly to the practice you can make their complaint by contacting NHS England:
NHS England
PO Box 16738
Redditch B97 9PT
Telephone: 0300 311 2233
E-mail: England.contactus@nhs.net
If you are not satisfied with the practice response to your complaint, you have the right to approach the Ombudsman. The contact details are:
The Parliamentary and Health Service Ombudsman
Millbank Tower
Millbank
London
SW1P 4QP
Tel: 0345 0154033
Website: www.ombudsman.org.uk
If you would like support with making your complaint, you may wish to contact POhWER who provide the NHS Complaints Advocacy Service in Lincolnshire. The service is free, confidential and independent of the NHS.
POhWER can be contacted on 0300 200 0084 or by email pohwer@pohwer.net
You may also approach PALS for help or advice at any time;
The Patient Advice and Liaison Service (PALS) provides confidential, practical advice and support, helping you to sort out any concerns you may have about the care you receive from the NHS.
Tel: 0845 602 4384
Email: info@lincspals.nhs.uk
Website : www.lincspals.nhs.uk