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Comments, Suggestions and Complaints

We welcome comments regarding the quality of the service that we provide. If you have any suggestions on how to improve our services still further, please speak to the receptionist or use our suggestion box in reception.

Our complaints procedure is in accordance with NHS guidelines. If you have a complaint, please ask a receptionist for a complaints form and a copy of the complaints procedure. If you prefer, you can make your complaint in person or by telephone or you can give your consent for someone to complain on your behalf. Any complaints made will be thoroughly investigated and a written response given. The Practice Manager acts as the Complaints Manager for the practice.

If you would rather not complain direct to the practice, you can take your case to:

NHS England
PO Box 16738
Redditch
B97 9PT
Tel: (weekdays 8.00am - 6.00pm) 0300 311 2233
Email: england-contactus@nhs.net

If you are not satisfied with the practice response to your complaint, you have the right to approach the Ombudsman. The contact details are:

The Parliamentary and Health Service Ombudsman
Milbank Tower
Millbank
London
SW1P 4PQ
Telephone: 0345 0154033
Website: www.ombudsman.org.uk

If you would like support with making your complaint, you may wish to contact POhWER who provide the NHS Complaints Advocacy Service in Lincolnshire. The service is free, confidential and independent of the NHS.

POhWER can be contacted on 0300 200 0084 or by email pohwer@pohwer.net.

CLICK HERE TO DOWNLOAD THE COMPLAINTS PROCEDURE LEAFLET

PALS

You may also approach the Patient Advice and Liaison Service (PALS) for help or advice at any time; PALS provides confidential, practical advice and support, helping you to sort out any concerns you may have about the care you receive from the NHS.

Tel: 0300 123 9553

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