Covid 19 Update - 1st Nov 21
Swineshead Medical Group will continue to work on a 'Triage' system.
This means when patients contact the practice, by eConsult or by telephone, they will be asked why they are calling by the reception staff.
The reception staff will add all patients to a list and the on-call clinician will review the list and book patients for a telephone consultation with an appropriate clinician (this may not be a GP). If during the conversation the Clinician decides they need to see you face to face they will arrange for you to attend the practice.
When reviewing the list, if the on-Call clinician decides that you need to be seen face to face you will be contacted and a face to face appointment will be booked.
Please do not come to the surgery unless you have been given an appointment to attend